IT Support Services

Support Services That Help You Achieve Your Business Goals Faster, Better And Cheaper.

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Support Services

Digi hub offers IT support that is tailored specifically to your needs. Our support can expand your services and maximise your returns on IT investment.We integrate with your IT teams and work seamlessly to provide 24x7x365 support to your IT applications, tools and infrastructure.

In today’s modern business environment keeping up to date is essential. Digi Hub offers a range of IT support services that can help you do just that; as well as save you time and money.

Our customers' needs are always our priority and is evident in our solution delivery

Emergency Support

Emergency Services

We provide emergency support service for all of your IT resources including computers, servers, switches, and routers. Once we get your systems operational again, we’ll work with you to partner with us to keep your systems healthy and preventing emergencies from happening again in the future. Call our office anytime for support.

Some of the common emergency IT support issues and how having a professional support team at the ready can help you overcome these issues:

  • Network & Server Failure: your outsourced IT support team will help you detect the causes of network failure and come up with ways to help you fix the problem in good time.
  • Security Breach: when people access information that should not ideally be accessible to them. Our IT team creates access controls so that only authorised people can access your data.
  • Natural Disasters: could range from earthquakes to flooding and fires among others. Our IT support team helps your business quickly overcome the effects of a disaster by helping you setup a good backup system

NETWORK TROUBLESHOOTING

Networking Solutions

Our team of highly trained consultants and system engineers understand the core building blocks required to deliver business critical IT services. When problems occur, businesses require that their support partner can deliver end-to-end troubleshooting services.

Through our strong team of support staff, Digi Hub aims to undertake all troubleshooting and support in-house, and deliver end-to-end support and troubleshooting service.

Services we provide: 

  • Performing Network assessment to make sure that your network conforms to professional standards of security and remote access
  • Doing Regular Security audit to protect your network from hackers and viruses
  • Troubleshooting for Internet, email, and wireless network connectivity issues
  • Solutions design & consultancy
  • Complex network integration
  • Disaster recovery & support
  • Network, Storage and Security
  • Managed Security Services

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PCI DSS Certification

Compliance Certification

We help clients to achieve the PCI DSS Certification from various PCI certification authorities like Verisign, Mcafee, Trustwave and security metrix. Compliance with PCI DSS is mandatory for any organisation that stores, transmits or processes payment card transactions, online or offline.

We have very experienced PCI staff to provide comprehensive set of PCI DSS compliance services with the industry leading certification authorities. We have been providing PCI DSS services to large Ecommerce portals, CMS systems and social networking websites:

PCI DSS Certification Services

  • PCI Pre-Compliance and Gap Analysis
  • Network Vulnerability Scans
  • Penetration Testing
  • Onsite Assessments
  • Consultancy Services

Whether you're a Startup that needs a website, an Agency that needs support taking on additional projects, or an Enterprise that wants to harness new technologies to maximize their revenue, we have something to suit every requirement.

SERVER MANAGEMENT

Managed Server Services

Server infrastructure is the centrepiece of any technology planning. In fact, business and technology heads view servers as foundations on which every business need can be served and met. More so because servers enable process integration and facilitate collaboration among internal and external stakeholders.

With Managed Server Services, you can access the robust, secure, redundant, infrastructure you need today, without a significant up-front investment.

Benefits of manages server services: 

  • Enables business growth.
  • Help your business operate more sustainably.
  • Improve your bottom line.

Efficient Server Management:

  • We ensure safety of your severs by carefully setting up the security
  • We regularly update the OS and installed software
  • We optimise your servers for maximum productivity.
  • We protect the servers from spam and viruses by installing the corresponding software.

SYSTEM BACKUP AND RESTORE

Data Services

Digi Hub provides Backup & Restore Services to help you optimize your backup environment improve efficiency, recovery and archiving solutions that has been designed to meet your requirements, minimize downtime with a backup and improve flexibility, manageability and scalability. Data is critical to your success, so the ability to quickly recover and restore lost files and data is imperative.

System Backup and Restore Benefits

  • A backup and recovery system can prevent loss of credibility and goodwill.
  • It will ensure that staff will continue to be paid especially if it impacts upon payroll and other key financial records.
  • Prevent financial loss
  • Eliminate the loss of important information such as customer records and financial information
  • Ensure adherence with legislation and compliance issues.

We Provide Solutions For Startups, Agencies and Enterprises

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